Terms of service

What you are signing up for

Wurz is an online service, operated by Ander Mitre de Jacobis (tax ID (RFC) MIJA040325272, with address at Roble 6, Fracc. Prado Largo, Ciudad López Mateos, Atizapán de Zaragoza, Estado de México, C.P. 52936, México), that reads the documents you hand it, summarizes them, and lets you ask them questions. Every answer arrives with the document and the exact excerpt it came from, so you can verify it.

By creating an account or using Wurz you accept these terms and the privacy notice, which is part of them. If you disagree with something here, the right answer is not to use the service.

Wurz is not your accountant or your lawyer

This is the most important part of this document, so it goes without preamble: Wurz does not provide tax, accounting, legal, or financial advice, and it does not replace your professional judgment. It is a tool for finding information in your own documents faster — not an opinion on what to do with it.

Wurz’s assistant is an artificial intelligence system, not a person. Artificial intelligence systems make mistakes, and no architecture eliminates that. What Wurz does about it is different from promising it doesn’t happen: every relevant statement arrives with the citation of the excerpt it came from, and that citation is checked against the document before being shown to you, precisely so you can verify it in seconds. What we cannot do is verify it for you.

Any decision you make —a filing, a report, advice to your client— is yours and your professional responsibility. If a figure matters, open it and check it.

Your account and your workspace

To use Wurz you need to be of legal age and have the legal capacity to contract, whether for yourself or on behalf of the company or firm that authorized you. The details you register must be true and current: the invoice and the service’s notices come from them.

Your credentials are yours and are not to be lent. Everything that happens from your account counts as done by you, so tell us immediately if you believe someone else got in.

The work happens inside workspaces. Each workspace has one owner, the only person who can delete or transfer it, and their Google Drive is where the files are stored. The roles —reader, editor, administrator, owner— determine what each person can do; the privacy notice details them. Whoever administers a workspace is responsible for who they invite.

What you warrant to us when uploading a document

Wurz processes what you give it, and has no way of knowing whether you were allowed to give it. So, every time you upload a document you are affirming four things to us:

• That you may hand us that document and its personal data so we process it on your behalf.
• That you informed the people whose data appears in it, in your own privacy notice, that you use third-party tools to process their information — Wurz gives you the detail to do so, but the relationship with those people is yours.
• That if the document contains sensitive data, you hold the consent the law requires for it.
• That the content infringes no one's rights and isn't subject to a disclosure prohibition that keeps you from handing it to us.

If that’s not the case, don’t upload it. And if a third party makes a claim against us over a document you uploaded without being able to, that responsibility is yours.

Plans, prices, and invoicing

The plans, what each one includes, and its price are the ones published on the pricing page at the moment you sign up. Prices are in Mexican pesos and are shown with value-added tax itemized or included, always indicated.

We issue an electronic invoice (CFDI) for every charge, with the tax details you register in your account: tax ID (RFC), legal name, postal code, and tax regime. If those details are wrong, the invoice comes out wrong — correct them before the next charge. Your plan's limits (how many people write, how many files per day and per month) apply per workspace and are resolved according to the plan of that workspace's owner.

Recurring billing: what exactly you accept

Paid plans are charged automatically and recurrently, in one of two cycles you choose when signing up: monthly, which repeats every month, or annual, which is charged once for the full twelve months (at the price of ten) and renews every year. In both cases, before a single charge exists, at the moment of signing up we tell you prominently and in a separate checkbox —not hidden inside the general acceptance of these terms—:

• That the charge is automatic and repeats.
• How often it repeats (monthly or annual).
• How much is charged each time.
• On what day the charge is made.

That consent is express and it is yours: if you don't give it, there is no recurring charge. In addition, we notify you by email before every renewal with the date and the amount, so you have time to cancel without penalty if you no longer want it —with more notice the larger the charge—: 5 calendar days if your cycle is monthly, and 15 calendar days if it is annual.

If you chose the annual cycle, that charge covers the full year up front: if you cancel before it ends, you keep the service until the end of the period you already paid for (see “How to cancel” below) and there is no proportional refund for the months you don't use.

How to cancel

From your own account, at any time, with the same number of clicks it took to sign up. No phone calls, no support tickets, no email asking for permission, no screen offering you three discounts before letting you go. Cancellation takes effect immediately: you are not charged again.

When you cancel, you keep the service until the end of the period you already paid for. After that, your workspace stops accepting new documents. Your original files are untouched: they remain in your Google Drive, as they always were.

If any of this doesn't work as written, write to us at hola@wurz.app — and you also have the route of Mexico's consumer protection agency (Procuraduría Federal del Consumidor), which is the competent authority in this matter.

Acceptable use

Wurz is used for what it was built for. Specifically, the following is not allowed:

• Uploading documents you have no right to upload, or whose personal data you cannot legally hand us for processing.
• Using Wurz to commit or conceal a crime, or to obtain information about someone without their knowledge when the law requires you to inform them.
• Sharing your credentials, reselling access, or letting in someone who isn't in the workspace.
• Trying to extract from Wurz documents, summaries, or data from a workspace you don't belong to.
• Automating requests at a pace that degrades the service for others, or circumventing your plan's limits.
• Reverse-engineering the software, copying it, or using it to build a competing product.
• Presenting the assistant's answers as if they were a professional opinion issued by Wurz.

If we detect any of this we may suspend access while we review it, and terminate it if confirmed. When the severity allows it, we’ll tell you first; when there is risk to other people or to the service, we’ll act first and explain afterwards.

Who owns what

Yours: your documents and their content, and also the summaries, references, tags, and reports Wurz generates from them. You grant us only the license needed to process them and provide you the service, for as long as the relationship lasts. We don’t use any of it to train models —we have no models of our own— and we don’t show it to another customer.

Ours: Wurz’s software, its interface, its name, its brand, and everything behind it. Buying the service gives you the right to use it — not to keep it, copy it, or rebuild it.

If you send us a suggestion or an idea to improve the product, we may use it without owing you anything for it. That’s the normal way a customer request ends up becoming a feature for everyone.

Service availability

We work to keep Wurz available, but we promise no availability percentage and no maximum response time: we have no service level agreement, and saying so is more useful than a number we couldn’t stand behind. There will be maintenance, and there will be failures.

Part of Wurz depends on third parties —Google Drive, the AI providers, the infrastructure—; if one of them goes down or changes its rules, Wurz is affected and it’s out of our hands. We may also change, improve, or retire features; if a change takes away something important from what you signed up for, we’ll notify you.

How far we answer

The service is provided as is. We don’t answer for the professional decisions you make based on what you read in Wurz, nor for lost profits, lost opportunities, or indirect damages. Nor for what happens to documents that live in your own Google Drive, which is under your control and not ours.

We do answer for what we do with willful misconduct or gross negligence, and for what the law doesn’t allow us to limit — which in Mexico includes the rights the Federal Consumer Protection Law grants you and that no contract can cut back. The monetary cap of this limitation is pending definition and appears below, instead of appearing here with an invented number.

Termination

You can leave whenever you want, by canceling from your account. We can end the relationship if you breach these terms, if your plan can’t be charged, or if we stop operating the service — in this last case, with reasonable notice so you can take what’s yours.

Upon termination: your original files remain in your Google Drive and we don’t touch them. What Wurz keeps —summaries, references, metadata— stops being available. The specific deletion periods are in the privacy notice, with its gaps flagged.

Changes to these terms

We may change them. When we do, we publish the new version here with its date, and if the change is substantial we notify you by email before it takes effect. Continuing to use Wurz after that date is accepting the new version; if you don’t accept it, you can cancel without penalty.

Governing law and jurisdiction

These terms are governed by the laws of the United Mexican States. For any dispute, the parties submit to the competent courts of Atizapán de Zaragoza, Estado de México, waiving any other forum they might be entitled to by reason of their present or future domicile.

This doesn’t take away your route through Mexico’s consumer protection agency (Procuraduría Federal del Consumidor), which is competent in consumer protection matters and which you can go to directly. For everything else, write to us at hola@wurz.app.